Verified Dispatch Assurance
A managed after-hours emergency intake and verified dispatch system for restoration companies. Every qualifying after-hours emergency routed into the Engine is answered, classified, logged, and escalated according to the client-approved runbook until a named human accepts or the contracted fallback is reached.
Dispatch evidence applies only to calls routed into the Restoration Emergency Engine.
Call journey
The caller hears a transparent automated-assistant and recording disclosure.
The Engine identifies urgency and captures the confirmed address, callback number, damage type, and insurance status.
An incident is created while the call is still active.
The approved on-call contacts are called in sequence.
A technician presses 1 or verbally accepts. Acceptance is stored against a named contact.
The owner receives a response timeline for calls routed into the Engine.
Restoration intake
Escalation
Positions, rotation, retry counts, and the point at which the Engine moves on are defined in writing rather than left to habit.
A technician presses 1 or verbally accepts. Acceptance is stored against a named contact with a timestamp — not inferred from a delivered notification.
The incident locks on first acceptance, so a later responder is told it is already owned instead of duplicating the callback.
Failure paths
The contact is retried according to the runbook, then the next approved contact is called. Nothing waits on a single device.
A neutral message is left that identifies the incident reference without exposing homeowner details, and escalation continues in parallel.
A decline is recorded against the named contact and the Engine moves immediately to the next position in the roster.
The first acceptance locks the incident. A later attempt is told the incident is already accepted, so two technicians never both believe they own it.
The Engine reaches the contracted fallback and records an unconfirmed exception for immediate operational attention.
Defined fallback and incident-response procedures apply. The exact behaviour depends on the contracted service level.
Monitoring and reporting
Calls your phone system sent into the Engine.
Emergencies classified and recorded during the live call.
Who accepted, and when, per incident.
Incidents that reached fallback without an approved acceptance.
Dispatch evidence applies only to calls routed into the Restoration Emergency Engine.
Architecture summary
Your existing number forwards into the Engine under the conditions you choose — after hours, on no answer, or on overflow.
A managed voice agent runs the approved disclosure, triage, and intake script.
An incident record is opened during the live call and holds the authoritative acceptance state.
Outbound escalation follows the approved roster order with retries, decline handling, and duplicate protection.
Health checks, reconciliation, and a monthly response report for calls routed into the Engine.
Before go-live
Pricing
Full after-hours routing review and operational risk assessment before go-live.
From $1,500 implementation setup per location
Full managed emergency intake, automated intake assistant, sequential escalation, and deterministic acceptance.
Custom implementation scoping
Includes contracted live-human fallback operator dispatch for ultimate operational coverage.
